Challenge
A solo practice on Dentrix was losing 8–12 appointments per week to no-shows, with another 30+ inquiry calls going to voicemail outside business hours. Manual SMS reminders had stopped working after the front-desk team got behind.
Approach
Two-week rollout of our HIPAA-aligned automation (BAA available on enterprise tier): 24h + 2h SMS reminders with reply-to-confirm, voice receptionist for after-hours with the practice's actual knowledge base, intake bot for new patients that hands off to a real callback when ready. All sends queued for daily review.
Outcome
Within 30 days: 47% reduction in no-shows ($4,200/mo recovered revenue), 24/7 inquiry coverage (zero voicemail rollovers), and 2.4× faster new-patient intake. Practice manager reclaimed 12 hours/week previously spent on reminder + intake calls.